Eco-Friendly CARDS

GO ELITE Cards are made from eco-friendly PVC material named BioPVCu00ae. nBioPVCu00ae is a 100% Oxo biodegradable PVC, it's able to biodegrade in a landfill condition without creating methane gas even in an oxygen-free environment, which the degradation resulting from oxidative cleavage of macromolecules followed by biodegradation within 1.4 - 2.5 years.

Composition of BioPVCu00ae

PVC + desiccant + a metal salt as active substance (additive).nRemark: the metal salt is legal and not heavy metal, in fact necessary as trace- element in human diet.

Testing

BioPVCu00ae has been tested by ASTMD3826 and ASTMD5208 - 1 of American Society of Testing and Materials and well verified by Gema Polimer' lab at Istanbul.

We care!

GO ELITE is a environmentally friendly program empowered by NOVANA. - Please Recycle!

Rental Management From Cleaning & Maintenance, To Handing Over The Keys – Everything Managed!

Everything is taken care of, including bookings, guests, housekeeping and maintenance, etc. Make more income, without the hassle!

Select a location below:

Cozumel, Mexico

Get your property booked for short-term lettings to start enjoying a higher income. We offer an all-in-one management service that is flexible and straightforward

As a home owner renting your property out, you may find that there is simply not enough time or resources at your disposal to manage all the aspects of your properties bookings, listing and everything in-between – that is where Novana® steps in. We offer quality property management services ranging from creating an amazing listing, overseeing your calendar, arranging cleaning services, check-in and check-outs and so much more. Every detail is important in allowing your short-term rental to perform to its potential.

OUR SERVICES TO HOME OWNERS:

We connect the various important factors that are necessary when creating a successful and attractive listing for your short-term rental.

Client Check in

  • Guests Communication,
  • Warm Welcoming,
  • Property Tour,
  • Key Handover,
  • Local Recommendation.

Client Check Out

  • Property Inspection,
  • Key Retrieval,
  • Lockup,
  • Alarm Armed,
  • Heart Filled Goodbye.
  • Thorough cleaning of property
  • Inventory Check
  • Reporting of Damages

Listing to Airbnb

Let our team manage & construct the perfect property listing for your or long or short term rental, which will include stunning photos, descriptive copy and relevant information on the Novana & Airbnb Platforms.  We work with a leading airbnb algorithm expert to create the best listing for your property.

Basic Maintenance

  • Includes Minor Maintenance (Light Bulbs etc.)
  • Home inspections from our in-house maintenance staff.
Rest assured that we have Skilled professionals available for any maintenance issues in a timeous manner

Major Maintenance

A Novana Manager will supervise any Major Maintenance being done to your property.
Major maintenance fees not included

Hospitality Services

Novana will handle every aspect of your clients needs prior / during their stay in your property. Our hospitality service offers a 5 Star service to all your clients for free!

Price Optimization

Establishing the best price is easy for our team, who combines knowledge of local competitors with specialized technology and general feedback

Marketing your Home

Our team of marketing experts consistently market properties on social media as well as on our various channel managers for the best results

Professional Cleaning

A thorough cleaning of your entire property before new guests arrive, resulting in higher ratings and happier guests

Owner Statements

Our expert team of accountants will produce monthly statements and are on hand for any queries you may have

Bill Paying

Novana offers a Bill Paying Solution for those out of the country. Novana will make sure all bills are paid on time for you!.
MUST HAVE A RESERVED FUNDING ACCOUNT FOR BILL PAYING.

Laundry Service

We, or our maids service will do the basic laundry on your behalf after every check-out.

House Keeping

  • Professional Supervised Team
  • Cleaning of property
  • Towel and Linen change.
PRIOR TO CLIENT CHECK IN or AFTER CHECK-OUT

Guest inquiries

Promptly attending to all guest enquiries received through our various channels, in order to ensure that guests experience efficient services Properties – 360° Tour BASIC/PRO PACKET INCLUDES;
  • 1 Property Location
  • Full property 360* virtual tour and setup.

+

INTERIOR+OUTTERIOR PHOTOS BASIC PACKET INCLUDES:
  • 1 Property Location
  • Full set of high resolution photos
PRO PACKET INCLUDE:
  • Ground Video
  • Drone Shots/Video

Try it out for your self!

Included in our management fee is our 360* virtual tour for your NOVANA listing along with setup!, We do all the work for you, so you have nothing to worry about!

IMMERSIVE

Allow prospects to self-navigate through any property in complete 360°

PRO360° to your listing!

No need to figure out how to create or  add  your PRO360°  tour to your listing, We will create & add your newly Pro360° virtual tour directly to your Novana listing easily and fast! with no additional cost. $12/Month Value – FREE

ONE STOP SHOP

We have you covered!, We take care of the details so you can focus on renting or selling.

OUR SERVICES TO GUESTS:

Secure Payments

With a safe and high quality 3D booking system, guests can experience an easy-to-use and secure online booking process every time

Check-in & Check-out

Welcoming guests and sharing knowledge of your property and area attractions, as well as saying goodbye and checking that your property is left clean with no damages

24 Hour Hospitality Service

Your guests are welcome to get in touch with our dedicated concierge manager 24 hours a day and can look forward to prompt responses and friendly, professional assistance

Professional Housekeeping

Our committed team is on hand to arrange additional cleaning of your rental if necessary, at an extra cost to guests

Professional Laundry

In the event that guests require an additional Laundromat service, laundry pick-ups and drop-offs can be arranged by our team at an extra cost to guests

Welcome Pack

Before new guests arrive, a welcome pack will be made available for them customized to your own property and an inviting ambiance will be created by leaving a few lights on

Complimentary Gift

We provide a complimentary 6 pack of cold water to every guest, Located in their fridge when they arrive.

Replenish Stock

Before each guest visit, our team will make sure there is enough bottled water available and will perform an inventory check, where stock will be replaced as necessary Cozumel Team

Our Team

Cameron F.

Property Manager / CEO

Crystal F.

ASSISTANT-Property Manager

Andrew

Rental Photography

Erami

Financial MaNAGeMENT

Carlos

Rental maintenance Client reviews

What Clients say?

Cameron helped us through our 16 days in Cozumel. He was fantastic and extremely accommodating. He was able to book all our outings without difficulty and often last minute requests, he got us in our tours and with great deals too. We went diving twice, deep sea fishing, and on an ATV tour. We would recommend working with NOVONA to anyone of our friends. Thanks so much for making our holiday easy! Michelle Lentz Canada Our Villa through NOVONA was amazing!!, Views were spectacular! they were very prompt on returning emails and answering questions. One of the best perks is the concierge, Cameron!. He met us at the property when we arrived and was available for most anything we needed. They offered better service than most 5 star resorts. You can have people deliver groceries for a very small fee, they will set up any activity you would like. (scuba, parasailing, tours, etc..). We had an extremely nice stay!! My husband and I will definitely be going back and use NOVONA over again!. Anonymous Absolutely 5 Star Novona has been such a great part of our vacation, we really could rely on them during our vacation! Paul & Susan Taylor California Thanks NOVANA for all your help!, A lot of our requests were last minute and they were still able to pull it off, at great prices! Krista Ahmann Unknown Cameron, met us and helped us with everything. He scheduled some wonderful chefs, and two others who did breakfast every morning and dinner one night which was delicious and so much fun learning how to cook. Kelly J. Unknown We had an excellent experience with Cameron. He helped us with last minute car and dive bookings. It was great to have a local contact/concierge while on vacation. He was always available – just a text away. The companies he booked us through were excellent also. We were picked up at our condo each day of diving, and the dive company had wonderful employees. I highly recommend booking through Novona. Robin Meiggs Arcata California Thank you very much for making our stay in Cozumel easy and stress free!. The property was perfect for our family, we felt safe and secure the whole time. I just wanted to let you know how much we valued the effort you put in making our stay great and that we appreciated everything that you did for us. We really appreciate it. Thank you very much. Tammi Ulibarri Littleton, Colorado The service is absolutely outstanding. Cameron checked on us constantly and made this trip one we will never forget. His attentiveness to detail was exceptional and he gave us accurate information about all sorts of activities around the island, from food to different places to snorkel. He was such a big help. You will not regret using Novona, and you will fall in love with Cozumel the second you land. Thank you for such an amazing trip! – The Dormans Keeley Dorman Springs Texas One of the best perks is the concierge, Cameron. He met us at the property when we arrived and was available for most anything we needed. They offered better service than most 5 star resorts. You can have people deliver groceries for a very small fee, they will set up any activity you would like.(scuba, parasailing, tours, etc..) Bethany M. Unknown The concierge, Cameron, was amazingly helpful! He helped us arrange a super fun Tulum and Maya Jungle tour (highly recommended!), helped us with some dinner plans and arranged a chef for us, brought us candles when the power went out during a storm, and was always checking in with us to make sure we were comfortable. DeAnn H. Unknown NOVANA was our concierge for our beach villa in March. Cameron was absolutely wonderful and willing to work with our crazy schedule. We had four teens to entertain and he helped us come up with ideas and a schedule to get in all of the kids’ requests. We had to reschedule two excursions due to high winds and Cameron was able to assist us without worry. Cameron was also able to help us translate food items to make some of our favorite meals. He went over and beyond to make sure our stay was amazing!. Lynnette Brown St. George, Utah Heard about NOVANA last night. Sent a message (after hours) and got a response immediately. All my questions were answered right away, I was given many options, and by 10 am today I had my rental scheduled and deposit paid. So far, service is top notch! Will leave part two of my experience once we’re in Cozumel, but I anticipate nothing but stellar service! Lori Smith Lawton Oklahoma My wife and I were in the beginning stages of planning our April 2018 vacation in Cozumel. We had been checking the web ourselves for accommodation, transportation, and activities when one of our friends sent us the link for Novana Booking Service. Within an hour of sending a request to them I was in contact with Cameron, who walked me through how their company worked and told me about the services they provided. I wrote up an itinerary of what we were looking for and again within a hour he had supplied me with budget quotes… for everything we asked for! We really weren’t planning on booking anything so early but due to the pricing he was able to supply, we would have been silly to not book with him. He was able to confirm booking on everything that we want to do while in Cozumel, we are booked…… and it is only September. We are very happy with how Cameron communicated with us and how he provided us with all the information that we need for our vacation. So far so good and am looking forward to meeting him when we get to Cozumel. If there is anything more that we may want to do while there we won’t hesitate to call on him first. Lyn Doudiet Prince George, British Columbia

Our Mission

Maximizing Your Revenue

NOVANA® aspires to increase the conversions and profits of your property listing on Airbnb, which is achieved by investing more time in creating additional revenue streams and less time on tasks that are tedious and not necessary.

Looking After Your Guests

We operate with your guest’s best interest in mind, ensuring that their time spent in your property is enjoyable and that every requirement is met with a positive and professional response. You can rest assured that every guest is taken care of by NOVANA®.

Looking After Your Property

Your Airbnb property is our priority. The dedicated team at NOVANA® will always be on-hand to manage any maintenance issues that may arise at your property and will ensure that it is cleaned thoroughly each time. We are just a email,or phone call away and ready to assist with any task.
vacation rental Management

THE ULTIMATE RENTAL MANAGEMENT SOLUTION

Price

So What Does It Cost?

$285 Starting at Per / Month
+
29% Of Bookings
* These fees cover the full management and all services listed above.  Taking care of all the little things.
*During Covid-19 We will be doing 20% of Bookings*

Basic Starter Packet

Basic Starter pack includes:
  • Management of one Property.
  • 2 Novana Keychains.
  • Customized Welcome Packet.
  • 1 Full set of professional photos.
  • 360 Tour of property + $144/year hosting value, Free)
  • Customized blueprints of property.
  • Online listing setup for Airbnb/Novana platform.
INCLUDED IN MANAGEMENT FEE.

Pro Starter Packet

Pro Starter pack includes:
  • 2 Novana Keychains.
  • Customized Welcome Packet.
  • Full set of professional photos.
  • Professional marketing Video of property.
  • Professional drone photos and video of property.
  • 360 Tour of property + $144/year hosting value, Free)
  • Customized blueprints of property.
  • Online listing setup for Airbnb/Novana platform.
$485 USD – (ONE TiME FEE) PER PROPERTY.

Extra Service Cost

1 $ House Keeping for clients House Keeping requested by clients, during their stay is paid by the Client.
  • Basic / deep cleaning of property
  • Towel and Linen change.
1 $ Store delivery services Here at Novana we offer your clients a choice to use our Store Delivery Services for the basics. We will Shop and Deliver goods to the property prior to the clients arrival so that they can relax once they check in, no need to make a trip to the store!.
Grocery cost, NOT INCLUDED!
1 $ Laundry Service We will  do a laundry pickup for your guest if needed, For a small service fee + cost of wash / dry. PROFESSIONAL  HOME SITTING SERVICE Leaving for a while?, No problem! Novana offers home owners professional house sitting services to keep your home looked after even when you’re not here! Check Below House Sitting Service Or Contact by email

FAQ

Most frequent questions and answers
Who should be using Novana®? Any homeowner who wishes to generate a higher income and enjoy hassle-free and flexible short term letting of their home or apartment can benefit from using NOVANA®. Our expert property management team ensures that you don’t have to worry about the day-to-day upkeep and booking processes of your short-term holiday rental. You can be anywhere in the world and relax as our experienced and friendly team manages your listings. I am currently managing my own listing, can NOVANA® take over? NOVANA® is able to take over and manage an NOVANA listing even if you have been managing it by yourself all along. Just email us on hello@novanamx.com and we will take care of the rest. Can I only use some of your services? Although NOVANA® does offer home owners the option to only use select services, we have found that this is not ideal when it comes to achieving the best results possible. In order to generate the highest income through your short term rental, NOVANA® should manage every aspect of your property listing. By allowing us to manage your entire listing, there will be no complications that can arise when the home owner and our NOVANA® team split responsibilities, such as communication difficulties and lower response rates to guest enquiries. How much can I make from renting out my home? Every home is unique and has a different earning potential to the next depending on the amount of rooms, additional facilities, location and other variables. Our NOVANA® team is equipped with technology that allows us to remain on track when pricing your property and projecting your potential revenue. Many home owners enjoy between 150 – 200% of the long-term residential yield, which is a substantial profit. What services do NOVANA® provide? NOVANA® provides every service necessary when it comes to managing your property and keeping you and your guests happy:
  • Create, optimize and manage your comprehensive Airbnb / NOVANA property listing
  • Excellent guest response time, booking assistance, payment procedures and communication
  • Arranging cleaning, laundry, welcome packs and more to prepare your home for new guests
  • Provide local knowledge of the area, as well as additional extras to guests when needed
  • Restocking of essentials as needed as well as regular maintenance checks
  • Friendly guest concierge who is available 24/7 to assist guests with any and all queries
  • Managing everything – from listings, marketing, guest check-ins and guest-check outs, cleaning, laundry, accounts and more
  • Bill paying, Providing Billing paying solutions for home owners who are not located in the area of their rentals.

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