Property Management

The Property Management & HOSPITALITY SERVICES

FROM CLEANING & MAINTENANCE, TO HANDING OVER THE KEYS – EVERYTHING MANAGED!


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THE ULTIMATE RENTAL MANAGEMENT SOLUTION

We connect the various important factors that are necessary when creating a successful and attractive listing for your short-term rental.

OUR SERVICES TO HOME OWNERS:

CLIENT CHECK-IN

  • Guests Communication,
  • Warm Welcoming,
  • Property Tour,
  • Key Handover,
  • Local Recommendation, etc.

CLIENT CHECK-OUT

  • Property Inspection,
  • Key Retrieval,
  • Lockup,
  • Alarm Armed,
  • Heart Filled Goodbye.
  • Thorough cleaning of property
  • Inventory Check
  • Reporting of Damages

LISTING TO AIRBNB

Let our team manage & construct the perfect property listing for your or long or short term rental, which will include stunning photos, descriptive copy and relevant information on the Novana & Airbnb Platforms. We work with a leading airbnb algorithm expert to create the best listing for your property.

BASIC MAINTENANCE

  • Includes Minor Maintenance
  • (Light Bulbs etc.)
  • Home inspections from our in-house maintenance staff.

Rest assured that we have Skilled professionals available for any maintenance issues in a timeous manner

GUEST INQUIRIES

Promptly attending to all guest enquiries received through our various channels, in order to ensure that guests experience efficient services

MARKETING YOUR HOME

Our team of marketing experts consistently market properties on social media as well as on our various channel managers for the best results

LAUNDRY SERVICE

We, or our maids service will do the basic laundry on your behalf after every check-out.

BILL PAYING

Novana offers a Bill Paying Solution for those out of the country. Novana will make sure all bills are paid on time for you!. MUST HAVE A RESERVED FUNDING ACCOUNT FOR BILL PAYING.

MAJOR MAINTENANCE

A Novana Manager will supervise any Major Maintenance being done to your property. Major maintenance fees not included

PRICE OPTIMIZATION

Establishing the best price is easy for our team, who combines knowledge of local competitors with specialized technology and general feedback

PROFESSIONAL CLEANING

A thorough cleaning of your entire property before new guests arrive, resulting in higher ratings and happier guests

  • Professional Supervised Team
  • Towel and Linen change.

HOSPITALITY SERVICES

Novana will handle every aspect of your clients needs prior / during their stay in your property. Our hospitality service offers a 5 Star service to all your clients for free!

OWNER STATEMENTS

Our expert team of accountants will produce monthly statements and are on hand for any queries you may have

ONE IN A LIFETIME DEAL

DONT MISS OUT

INTERIOR PHOTOS

We’ll help you attract the attention of accommodation seekers with vibrant crystal clear digital images of your vacation home and make them want to book right away!.

According to a recent Trip Advisor study, when people are deciding which property to book, pictures are more important to them than reviews.

STARTER PACKAGE

Our Photography package includes high resolution photos of interior and exterior.

INTERIOR VIDEO

Top quality Property Marketing to help you achieve the most bookings of your most valuable asset, your home. With so much money at stake it makes so much sense to have the best visual marketing possible!.

STARTER PACKAGE

Our Video tour includes high resolution video + professional quality editing + royalty free music for marketing purposes with unlimited usage.


PROFESSIONAL AERIAL VIDEO

Our professional Photography, Video and Drone services provide stunning aerial footage including images, video, and panoramas to showcase your residential property from a unique perspective in the sky. Perfect for showing the surrounding neighborhood, viewing large properties.

STARTER PACKAGE

Our Drone package can include high resolution still images, and a video montage with editing and music.

PROFESSIONAL 360° VIRTUAL TOURS

We provide all-in-one ​ 360° virtual tour solution for any rental property that we manage at no additional cost to you.

STARTER PACKAGE

No need to figure out how to create or add your PRO360° tour to your listing, We will create & add your newly Pro360° virtual tour directly to your Novana listing easily and fast! with no additional cost.

TEST IT OUT FOR YOUR SELF

The best of the best for our clients

EMERGENCY BLUE Print with management

We will create a free safety blueprint of your property for guest to be able to find their away around your property in any case of an emergency!. (Located in our Welcome Packets).


Detailed Blueprints

We offer detailed blueprints of your property for our use to give you as accurate quotes as possible for maintenance and other services.

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One sensor, full insight

Keep your home safe and your neighbors happy while respecting your guests’ privacy. Only Minut gives you the full insight you need to protect your homes

Noise & occupancy monitoring
Prevent parties, damage and neighbor complaints. Minut will alert you if it detects noise and/or crowding in your property.

Home security
Arm a security alarm between bookings, get alerted when the fire alarm goes off and know when your guests arrive.

Guest experience
Track temperature and humidity to ensure your guests have a comfortable stay.

OUR SERVICES TO GUEST:

Secure Payments

With a safe and high quality 3D booking system, guests can experience an easy-to-use and secure online booking process every time

Check-in & Check-out

Welcoming guests and sharing knowledge of your property and area attractions, as well as saying goodbye and checking that your property is left clean with no damages

24 Hour HOSPITALITY Service

Your guests are welcome to get in touch with our dedicated concierge manager 24 hours a day and can look forward to prompt responses and friendly, professional assistance

Professional Cleaning

Our committed team is on hand to arrange additional cleaning of your rental if necessary, at an extra cost to guests

Professional Laundry

In the event that guests require an additional Laundromat service, laundry pick-ups and drop-offs can be arranged by our team at an extra cost to guests

Welcome Pack

Before new guests arrive, a welcome pack will be made available for them customized to your own property and an inviting ambiance will be created by leaving a few lights on

Replenish Stock

Before each guest visit, our team will make sure there is enough bottled water available and will perform an inventory check, where stock will be replaced as necessary

Complimentary Gift

We provide a complimentary 6 pack of cold water to every guest, Located in their fridge when they arrive.

ADDITIONAL SERVICES TO GUEST:

HOUSE KEEPING FOR CLIENTS

  • House Keeping requested by clients, during their stay is paid by the Client.
  • Basic / deep cleaning of property
  • Towel and Linen change.

STORE DELIVERY SERVICES

Here at Novana we offer your clients a choice to use our Store Delivery Services for the basics.

We will Shop and Deliver goods to the property prior to the clients arrival so that they can relax once they check in, no need to make a trip to the store!.

Grocery cost, NOT INCLUDED!

LAUNDRY SERVICE

We will do a laundry pickup for your guest if needed, For a small service fee + cost of wash / dry.

What GUEST say?

WHAT OUR GUEST SAY ABOUT US


Our Villa through NOVONA was amazing!!, Views were spectacular! they were very prompt on returning emails and answering questions. One of the best perks is the concierge, Cameron!. He met us at the property when we arrived and was available for most anything we needed. They offered better service than most 5 star resorts. You can have people deliver groceries for a very small fee, they will set up any activity you would like. (scuba, parasailing, tours, etc..). We had an extremely nice stay!! My husband and I will definitely be going back and use NOVONA over again!.
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Anonymous

Cameron helped us through our 16 days in Cozumel. He was fantastic and extremely accommodating. He was able to book all our outings without difficulty and often last minute requests, he got us in our tours and with great deals too. We went diving twice, deep sea fishing, and on an ATV tour. We would recommend working with NOVONA to anyone of our friends. Thanks so much for making our holiday easy!
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Michelle Lentz

The service is absolutely outstanding. Cameron checked on us constantly and made this trip one we will never forget. His attentiveness to detail was exceptional and he gave us accurate information about all sorts of activities around the island, from food to different places to snorkel. He was such a big help. You will not regret using Novona, and you will fall in love with Cozumel the second you land. Thank you for such an amazing trip! – The Dormans
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Keeley Springs

NOVANA was our concierge for our beach villa in March. Cameron was absolutely wonderful and willing to work with our crazy schedule. We had four teens to entertain and he helped us come up with ideas and a schedule to get in all of the kids’ requests. We had to reschedule two excursions due to high winds and Cameron was able to assist us without worry. Cameron was also able to help us translate food items to make some of our favorite meals. He went over and beyond to make sure our stay was amazing!.
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Lynnette Brown

Heard about NOVANA last night. Sent a message (after hours) and got a response immediately. All my questions were answered right away, I was given many options, and by 10 am today I had my rental scheduled and deposit paid. So far, service is top notch! Will leave part two of my experience once we’re in Cozumel, but I anticipate nothing but stellar service!
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Lori Smith Lawton

One of the best perks is the concierge, Cameron. He met us at the property when we arrived and was available for most anything we needed. They offered better service than most 5 star resorts. You can have people deliver groceries for a very small fee, they will set up any activity you would like.(scuba, parasailing, tours, etc..)
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Bethany M.

Cameron, met us and helped us with everything. He scheduled some wonderful chefs, and two others who did breakfast every morning and dinner one night which was delicious and so much fun learning how to cook.
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KELLY J

We had an excellent experience with Cameron. He helped us with last minute car and dive bookings. It was great to have a local contact/concierge while on vacation. He was always available – just a text away. The companies he booked us through were excellent also. We were picked up at our condo each day of diving, and the dive company had wonderful employees. I highly recommend booking through Novona.
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Robin Meiggs Arcata

Thank you very much for making our stay in Cozumel easy and stress free!. The property was perfect for our family, we felt safe and secure the whole time. I just wanted to let you know how much we valued the effort you put in making our stay great and that we appreciated everything that you did for us. We really appreciate it. Thank you very much.
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Tammi Ulibarri

The concierge, Cameron, was amazingly helpful! He helped us arrange a super fun Tulum and Maya Jungle tour (highly recommended!), helped us with some dinner plans and arranged a chef for us, brought us candles when the power went out during a storm, and was always checking in with us to make sure we were comfortable.
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DeAnn H.

Thanks NOVANA for all your help!, A lot of our requests were last minute and they were still able to pull it off, at great prices!
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Krista Ahmann

Novona has been such a great part of our vacation, we really could rely on them during our vacation!
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Paul & Susan Taylor

GET A INSTANT QUOTE BELOW:

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Get Your Property Booked For Short-Term, Letting you Start Enjoying A Higher Income. We Offer An All-In-One Management Service That Is Flexible And Straightforward

STARTER PACKAGE:

INCLUDED IN MANAGEMENT FEES:

  • Customized Guest Welcome Packet for your property.
  • Full set of Professional photos. ($285 Value)
  • Professional marketing Video of property. ($200 Value)
  • Professional Drone photos and video of property, (If Applicable).
  • 360* Tour of Property ($250+ Value)
  • Customized blueprints of property, ($200 Value). 
  • Online Listing setup for Airbnb/Novana platform. 
  • Online Marketing / Partnered Affiliates 
  • Location, dates, accommodations and nearby competition.

STARTER PACKAGE INCLUDES:

  • MINUT Detention System, Keeping your property monitored for Moisture, Loud Sounds like parties, Temperature levels, Fire and deadly gasses, etc. ($190 in System Value, Free with management service) + $16/Monthly service fee; (1 Year service included in starter package).
  • Professionally Optimize Airbnb Listing for max Exposure, Specially tailored to Airbnbs Algorithm. ($140 Value).
  • Recommended best rental price per your property, determined by property
  • 2 Novana Keychains, or (Additional $20 per Keychain).
  • 1 KeyBox for main Entrance. ($25 Value).
  • Shipping fees + (import fees not included)

$435 USD

ONE TIME FEE – PER PROPERTY.

FAQ

Who should be using Novana®?

Any homeowner who wishes to generate a higher income and enjoy hassle-free and flexible short term letting of their home or apartment can benefit from using NOVANA®. Our expert property management team ensures that you don’t have to worry about the day-to-day upkeep and booking processes of your short-term holiday rental. You can be anywhere in the world and relax as our experienced and friendly team manages your listings.

I am currently managing my own listing, can NOVANA® take over?

NOVANA® is able to take over and manage an NOVANA listing even if you have been managing it by yourself all along. Just email us on hello@novanamx.com and we will take care of the rest.

Can I only use some of your services?

Although NOVANA® does offer home owners the option to only use select services, we have found that this is not ideal when it comes to achieving the best results possible. In order to generate the highest income through your short term rental, NOVANA® should manage every aspect of your property listing. By allowing us to manage your entire listing, there will be no complications that can arise when the home owner and our NOVANA® team split responsibilities, such as communication difficulties and lower response rates to guest enquiries.

How much can I make from renting out my home?

Every home is unique and has a different earning potential to the next depending on the amount of rooms, additional facilities, location and other variables. Our NOVANA® team is equipped with technology that allows us to remain on track when pricing your property and projecting your potential revenue. Many home owners enjoy between 150 – 200% of the long-term residential yield, which is a substantial profit.

What services do NOVANA® provide?

NOVANA® provides every service necessary when it comes to managing your property and keeping you and your guests happy:

  • Create, optimize and manage your comprehensive Airbnb / NOVANA property listing
  • Excellent guest response time, booking assistance, payment procedures and communication
  • Arranging cleaning, laundry, welcome packs and more to prepare your home for new guests
  • Provide local knowledge of the area, as well as additional extras to guests when needed
  • Restocking of essentials as needed as well as regular maintenance checks
  • Friendly guest concierge who is available 24/7 to assist guests with any and all queries
  • Managing everything – from listings, marketing, guest check-ins and guest-check outs, cleaning, laundry, accounts and more
  • Bill paying, Providing Billing paying solutions for home owners who are not located in the area of their rentals.